Another satisfied customer

Posted by MST on January 7, 2010 | No Comments |  Print This Post |  Email This Post

The results of our latest customer satisfaction survey are in and they’ve brought some really encouraging news: 88% of our customers are satisfied with the service we provide.*

Some more great news is that 83% of service users would recommend our service to other people. More positive feedback from customers includes:

• 96% are satisfied with how support workers listen
• 94% think support workers help in achieving their goals
• 91% think support workers help solve problems
• 79% are satisfied with how we explain things.

There are some things our customers have highlighted that we can do better, which includes providing better information on:

• how we deal with antisocial behaviour
• how we protect people from abuse and bullying.

You can find information on those subjects in our service user guide and on the website (ASB and safeguarding you from abuse).

We recognise that there are things we could do better and we shall continue to use feedback through a variety of methods – including our online forum – to help us improve our service.

“The results of this survey show a very large majority of our customers are happy with the services they receive. This is great news but we are certainly not resting on our laurels. We aim for even higher satisfaction and quite rightly the expectations of our customers are rising. More and more of our customers are now getting individual budgets. Our services can only continue to exist if customers are pleased with our services and wish to buy them.” Mark Austin, Managing Director

More details from the report will be published on the internet when they become available.

* From a total of 863 surveys, at a 19% response rate.