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Service user guide
The service user guide gives you information about us and the support services we provide for you.
We hope it gives you a clear idea of what you can expect from us and what we expect from you. We have tried to make sure that it is relevant to everyone who uses our services. We hope you find it helpful and interesting.
ContentsYour support1. Introduction 2. Rights and responsibilities 4. Working with other organisations 6. Treating everyone fairly and equally 7. Safeguarding you from abuse 10. Drug use 11. Ending support * Useful contacts: your support – This section willed be filled in by local staff before being added to your guide. Your views and opinion12. Comments, complaints and compliments Comments, complaints and compliments form (and flowchart) – all services except Asylum Seeker Support (UKBA) 13. Having your say |
Your housing14. Moving in 15. Moving out Your communityThe following three sections will not be in the printed guides, but can be printed off below and added to the guides as needed. 18. Life in the UK* 19. Leisure* * Useful contacts: your community – This section will be filled in by local staff before being added to your guide. Helplines
 Adobe Acrobat – PDF readerAll documents here are produced in PDF format. If you don't have a PDF reader to open these documents you can obtain a free copy from Adobe |
If you have any questions about the support you receive from us, please ask your support worker or contact your local office.
Michael’s blog
Michael is a service user who decided to volunteer. He writes about his experiences in the forum and will answer your questions. Visit Michael’s blog
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