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Compliments, complaints and suggestions
How can I make a complaint or give feedback?
You can:
- talk to any member of staff
- freephone: London 0800 917 8230
Midlands and Yorkshire 0800 954 2246 - send us an email
- write a letter
- send an email to a specific member of staff. All our staff email addresses are laid out as follows: (first name).(last name)@mst-online.org.uk For example: john.smith@mst-online.org.uk
You can also fill in a ‘Customer Comments, Complaints and Compliments Form’, you can find this in your service user guide.
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Michael’s blog
Michael is a service user who decided to volunteer. He writes about his experiences in the forum and will answer your questions. Visit Michael’s blog
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Metropolitan Support Trust is a part of Metropolitan Housing Partnership, a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.
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